Shipping Policy

Shipment processing time

All orders are processed within 2 or 3 business days. Orders will not be processed or shipped during non-business hours. If Mrcowboyhat are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates/Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. For example:

  1. Shipment Method (FedEx Standard) can be delivered in 3-5 business days for free of shipment cost.
  2. Shipment Method (FedEx Two Days) can be delivered in 2 business days for 00$ shipment cost.
  3. Shipment Method (FedEx Overnight) can be delivered in 1-2 business days for 00$ shipment cost.

Order tracking & Shipment confirmation:

You will receive a Shipment Confirmation email from www.Mrcowboyhat.com once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mrcowboyhat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Mrcowboyhat is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns:

First, at www.mrcowboyhat.com if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “thank you!” Nothing makes us happier, such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right along the way and you may cancel an order at any time prior to shioment.

*Please note, we are not responsible for customs duty or any additional charges your post office may ask you to pay with the international orders; customs fees, duties, taxes and or brokerage fees, It is your responsibility to pay any fees that your government may require.*